Cancellation Policies


If you are unable to attend the course, you may send a substitute at least 15 working days before the course with no additional charge.  You must notify such changes to us as soon as possible.

If you have to cancel your registration, please advise us in writing at least 15 working days before the course.  Thereafter, a cancellation charge of 80% is applicable.  Postponements due to visa problems, will also incur a 80% cancellation fee.

If the homework package has already been sent at the moment of your cancellation, the cost of the package including shipment and VAT will be invoiced (EFQM Member : 107.60 Euros - non-member: 134.50 Euros + mailing cost and VAT).

You may postpone your attendance one time only, but we require 15 working days notice.  If you can not meet this notice period, we will apply the cancellation policy.

If sufficient participation is not achieved, the EFQM reserves the right to cancel the course.